Contact Centre Agents - Full Time

Location: Wales,

Application Closing Date: 6th August 2018


Contact Centre Agents – Full Time

We currently have 2 full time Contact Centre Agent vacancies within our Contact Centre Team in Llandudno.

Our service is what sets us apart from our competitors. Our customers put their trust in us to care for their hearing and for this the contact centre team are key; making it an easy and pleasant experience for customers to find an appointment, at a store and time to suit them; you will make it simple!

If you’re looking for an exciting opportunity to be part of a dynamic team, in a growing business and have proven customer service skills, this could be the role for you.

The ideal candidate would be someone who can engage with customers on the phone and start the customer experience in a way that leaves themthinking they couldn’t have asked for more.

You will mix that with a results focused and driven attitude to meet daily targets.

You must be enthusiastic and passionate about customers and be able to work together as one team to achieve our overall mission; to help ourcustomers hear and feel better than ever before.

You must also be comfortable working with all aspects of IT, particularly the Windows based software although full training will be provided.

The working hours will be 37.5 hours per week, spread over 5 days, Monday to Sunday between the hours of 8.00am and 7.00pm on a rotational basis.

The successful Agent will be offered a competative annual salary and monthly incentive scheme together with a competative benefits package.

In addition to these benefits, as a growing business there are frequent opportunities to develop professionally within the Company and take on new challenges if desired.

To apply please send your CV to Colleen Walsh, HR Advisor at closing date for applications is Monday 6th August 2018.


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