Contact Centre Agent - Diary Managers - Full Time

Location: Wales,

Application Closing Date: 27th February 2019


Contact Centre Agent – Full Time

We currently have a Full Time Contact Centre Agent vacancy within our Contact Centre Team in Llandudno.

Our service is what sets us apart from our competitors. Our customers put their trust in us to care for their hearing and for this the contact centre team are key; making it an easy and pleasant experience for customers to find an appointment, at a store and time to suit them; you will make it simple!

If you’re looking for an exciting opportunity to be part of a dynamic team, in a growing business and have proven customer service skills, this could be the role for you.

The ideal candidate would be someone who can engage with customers on the phone and start the customer experience in a way that leaves themthinking they couldn’t have asked for more.

You will mix that with a results focused and driven attitude to meet daily targets.

You must be enthusiastic and passionate about customers and be able to work together as one team to achieve our overall mission; to help ourcustomers hear and feel better than ever before.

You must also be comfortable working with all aspects of IT, particularly the Windows based software although full training will be provided.

The working hours will be 37.5 hours per week, spread over 5 days, Monday to Sunday between the hours of 8.00am and 7.00pm on a rotational basis.

The annual salary is £15,270 per annum plus a monthly incentive scheme which is based on personal objectives and KPI's.

We also offer a competative benefits package, plus there are frequent opportunities to develop professionally within the Company and take on new challenges if desired.

To apply please send your CV to the HR Team at closing date for applications is 27th February 2019.


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