Privacy Policy

1.    Our promise to you

Boots Hearingcare is committed to protecting your privacy.   We will always keep your personal information safe and will never sell it to third parties.  We’ll be clear and open with you about why we collect your personal information and how we use it. Where you have choices, we’ll explain them to you and respect your wishes.

2.    Who’s in control of your information?
Throughout this Privacy Policy, ‘we’ or ‘Boots’ means Boots Hearingcare Limited which, for the purposes of the Data Protection legislation, is a ‘Data Controller’. You can also find lots of useful information about Data Protection, what it means to you as an individual and how it applies to companies like Boots on the Information Commissioner’s website at

3.    Using information about you
We use the personal information you provide to fulfil recruitment vacancies, notify you of suitable vacancies if you have asked us to do so, and process any applications you make.  If you apply for a job at Boots we may use your information to carry out checks with external sources such as the DBS and fraud prevention agencies to verify your identity and assess your suitability for certain roles.

If you apply for a job with Boots, some of the information we ask you to provide may be sensitive in nature, such as information about your health. We will only ask for sensitive information where we have a specific need for it and will always tell you why we need it.  We will not use it in any other way or share it with unauthorised third parties.

Examples include necessary adjustments for interviews and assessments, diversity and inclusions information including equal opportunities.

If your job application is successful, the information you give during the application process will form part of your employee record and will be used to administer your employment and manage your career at Boots.

If you’ve give us permission to do so, we may contact you during this time with details of other vacancies that we believe are suited to you and that you may be interested in.

We may also contact you for feedback on our recruitment processes in order to enable us to make continuous improvements to our process.

We use profiling as part of our recruitment process.  This helps us provide a fair and consistent recruitment process.  You can find information about why we use profiling, including the logic involved, the mathematic and statistical procedures we use, in our recruitment FAQs.  Once you’ve completed any necessary assessments we always use human intervention to ensure the right decisions are made about the next steps in your recruitment journey.

You can query any information that you have submitted and exercise your rights to your data by contacting us through our website.

We will keep your personal information for a limited time after the account is closed to enable us to fulfil our legal and regulatory obligations, carry out internal validation and deal with any queries. 

4.    Information We Collect Online: Cookies
A ‘cookie’ is a file in your web browser that enables us to recognise your computer when you visit the Boots careers website and make using the site quicker and easier.  Cookies are also essential to the functioning of certain parts of the site and we use them to collect information about how the site is used.  The Boots careers website uses Cookies in the following ways:

Making our website work:
These Cookies are essential so that you can move around the site.

Enabling the features of the website:
These Cookies allow our website to remember choices you have made, such as your user name and help us provide you with a better, more personal experience.

Monitoring and improving the performance of the website:
These Cookies collect information about how visitors use the site, e.g. which pages they visit most often or how many visitors complete an application.   We share this information with external companies that carry out analysis to help us improve our website, but the information is aggregated and does not identify individual people.

Some parts of our site need Cookies in order to function correctly.  By default, Cookies should be enabled on your computer or device, and although you can ‘disable’ them in your browser this will affect your experience of the website and you may experience technical problems with some of the site’s features.

If you’d still prefer to restrict, block or delete Cookies from this or any other website, it’s easy to do in your internet browser.  Each browser is different, so you’ll need to go to the ‘help’ menu on your browser and look for how to change your ‘cookie preferences’.

For independent information about Cookies, visit

5.    Privacy, Cookies and shared computers
If you log in to the site from a shared computer, such as in an internet cafe or from a colleague’s computer at work, Cookies may cause your e-mail address or user name to display in the login field to anyone who uses the site on that computer after you.  You can avoid this by clearing the Cookies stored by the web browser.  The option to do this is normally in the ‘Tools’ dropdown menu at the top of the browser window.

6.    Sharing your information outside of Boots Hearingcare
Boots may share your personal information with external companies that provide services on our behalf.  Where we do this we ensure they give your information the same level of care and security as we do.

We use a number of agencies to help us recruit.  The agencies will share candidate details with us where they believe the candidates are suitable for roles and have agreement from the candidate (we will make sure that agencies always share our privacy policy before sharing candidate’s details with us).

We may share your Personal Information with third parties where required or permitted by law, if we believe we need to do so to protect our rights, or to comply with legal proceedings.  In such cases we will always do so legally and with due regard to your privacy.

If ownership of all or part of our business changes or we undergo a reorganisation, we will transfer your personal information to the new owner or successor company so we can continue to provide our services.

7.    Changes to this Privacy Policy
This Privacy Policy was updated in May 2018.  We may review it from time to time so we recommend that you check back here occasionally.  If we make any changes that we think may significantly affect you, particularly if they could have an impact on your rights under Data Protection legislation, we will notify you.

8.     Staying in control of your information
We respect the fact that your personal information is your information, and we’ll make it easy for you to update or change your personal details.  Please help us to help you by letting us know if your contact details change or if you spot any errors in the information we hold about you.

If you would like a copy of the information Boots holds about you, if you would like to request that Boots deletes your information, stop processing your information or have any queries aout the way Boots handles your personal information,  please contact us at

9.     Your right to complain to the ICO

Although we hope it never comes to this, you do have the right to complain to the ICO about any of the Boots data processing activates. You can contact the ICO at


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